AI and the Patient Experience: Building Trust in a Changing Landscape

Dr. Eric Roman examines how AI is reshaping the patient experience in dentistry. Drawing on clinical, leadership, and coaching expertise, he explores where the profession lags behind and how AI can shift practices from transactional care to personalized, patient-centered care — empowering clinicians as trusted guides rather than replacing them.

What you'll learn

• Why standard dental experiences feel outdated against modern patient expectations
• How trust erodes in dentistry — and how to rebuild it with AI
• The clinician's evolution from expert to guide for informed patients
• AI's role in reducing redundancy, enhancing communication, and boosting case acceptance
• Integration strategies that enhance rather than replace human care