Zach Shelley

How to Grow and Help Your Team with the L.E.A.D. Principle

Featuring Zach Shelley, CEO of the Dental Office Manager Leadership Network

Join Zach Shelley—one of dentistry’s most influential emerging voices and a leader who has helped practices scale with integrity—as he unpacks the real, practical steps to creating a high-performing dental team. In this energizing session, Shelley reveals how the L.E.A.D. Principle can transform the culture, communication, and daily operations inside your practice.

Drawing on sixteen years of hands-on experience across the clinical, business, and lab sides of dentistry, Shelley candidly explores what it takes to build a team that not only embraces new technology—including AI—but actually uses it to improve patient care and practice performance.

This course focuses on what you can start doing today to grow your practice by first growing your people.

Key Takeaways:

The L.E.A.D. Framework for Team Transformation

• Learn: Why true leadership begins with sharing what you learn—with intention, context, and clarity. Discover how empowering team members with new skills increases confidence, elevates performance, and accelerates adoption of new technology.

• Encourage: See how small, daily touchpoints—“checking in, not checking on”—build trust, reduce stress, and bring out each team member’s best work. Learn Zach’s practical methods for creating a culture of recognition and accountability.

• Ask: Explore how the best leaders use questions to open communication, uncover challenges early, and build vulnerability-based trust. Shelley outlines how to ask the right questions at the right time, and how doing so eliminates bottlenecks and burnout.

• Deliver: Understand why delivering on your promises is the cornerstone of leadership. If leaders fail to follow through, implementation stalls, trust erodes, and team members disengage. Learn how to set expectations honestly and meet them consistently.

Shelley shows why your practice will only grow as much as your people grow—making team development the highest ROI investment a dental leader can make.