Eric Roman

AI and the Patient Experience: Building Trust in a Changing Landscape

Dentist, industry leader, and executive coach Dr. Eric Roman joins the Alta AI Learning Series to tackle one of the most pressing questions in dentistry today: how does AI actually impact the patient experience?

From outdated workflows to declining trust, Dr. Roman explores where dentistry is falling behind—and how AI can help practices move from transactional care to truly personalized, patient-centered experiences. With insights from decades of clinical, leadership, and coaching experience, he shows why the future isn’t about replacing the clinician, but empowering them to serve as trusted guides in an AI-enabled world.

This is practical, honest, and forward-looking—the kind of perspective only someone who’s been on both the clinical and business side of dentistry can give.

Key takeaways:

• Why the “standard” dental experience feels outdated—and what patients really want

• The erosion of trust in dentistry—and how to rebuild it with AI support

• From Expert to Guide: How clinicians can better meet today’s informed patients

• Practical ways AI can remove redundancy, strengthen communication, and improve case acceptance

• Real-world strategies to integrate AI while enhancing, not replacing, human care

🎓 Earn CE Credit

This 30-minute course is accredited for 0.5 hours of continuing education. After watching, simply follow the link below the video to get your CE certificate.

CE Certificate Link

From Dr. Roman:
“Dentistry has fallen behind in delivering the kind of experience today’s patients expect. AI gives us the chance to change that—building trust, creating efficiency, and helping us do what we were uniquely trained to do: provide great care.”